Shipping Policy

Last updated: October 31, 2026

At Absolutely Feral, we're committed to getting your order to you as smoothly and efficiently as possible.

As our products are made to order, production and shipping times may differ from those of traditional clothing retailers. Please read the following information before placing your order.

1. Order Processing and Production

Absolutely Feral works with trusted print-on-demand fulfilment partners to produce and ship our clothing.

Each product is made specifically for your order, meaning production begins after your order has been placed and processed.

Estimated production time: 2–5 business days for most orders.

Production times are estimates and may vary depending on product availability, order volume, manufacturing requirements, and seasonal demand.

Business days generally exclude weekends and public holidays observed by the relevant fulfilment facility.

Production time is included in our estimated total delivery timeframes below.

2. Shipping and Delivery Times

Once your order has been produced, it will be packaged and dispatched by our fulfilment partners.

New Zealand Delivery

Estimated total delivery time: 9–30 business days.

This estimate includes order processing, production, and shipping to New Zealand.

Please note:

• Delivery times are estimates, not guaranteed arrival dates.

• Most products require approximately 2–5 business days for production.

• Shipping times vary depending on the fulfilment location and courier.

• International shipments may experience additional customs processing.

• Public holidays, peak shopping periods, and unexpected transport disruptions may affect delivery times.

We recommend placing orders well in advance if you need your items for a particular occasion.

International Delivery

International delivery times vary depending on the destination, fulfilment location, and shipping provider.

Estimated delivery information may be provided at checkout or in your order communications.

We make reasonable efforts to meet the delivery timeframes communicated to customers.

Where no delivery timeframe has been agreed, we will arrange delivery within a reasonable time as required by applicable consumer protection laws.

If an order is not delivered within an agreed or otherwise legally required timeframe, customers may be entitled to remedies under applicable law.

3. Shipping Locations

Absolutely Feral is a New Zealand-based online clothing brand.

Our products may be manufactured and shipped from fulfilment facilities located outside New Zealand, depending on product availability and the customer's delivery destination.

As a result, orders delivered within New Zealand may still be shipped internationally.

4. Shipping Costs

Shipping charges are calculated or displayed during checkout based on the applicable delivery method, destination, and products ordered.

The shipping cost shown at checkout will apply to your order unless otherwise clearly disclosed and agreed.

Any free shipping offers or promotional shipping rates will be subject to the conditions stated at the time of the promotion.

Customers can review applicable shipping charges before completing their purchase.

5. Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information after their order has been dispatched.

Tracking information may take some time to become active after a shipment is handed over to the carrier.

If you experience difficulties tracking your order, please contact us at absolutelyferalstore@gmail.com.

6. Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

This can happen when products are produced at different fulfilment facilities or have different manufacturing requirements.

If your order is dispatched in multiple shipments, tracking details may be provided separately where available.

We will not charge additional shipping fees after checkout for separate shipments unless additional charges have been clearly disclosed and agreed.

7. International Shipping and Customs

Depending on the shipping destination and fulfilment location, an order may cross international borders.

International shipments may be subject to customs inspections, import duties, taxes, or border processing fees.

Where these charges are not included in the amount paid at checkout, additional fees may be payable upon import or delivery, depending on local requirements.

We aim to make customers aware of any applicable charges that are known to us before purchase.

Any responsibility for additional import charges will depend on the shipping terms disclosed at checkout and applicable law.

Customs processing may also affect estimated delivery times.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully check your shipping address, postcode, and contact details before completing your purchase.

If you notice an error after placing an order, contact us immediately at absolutelyferalstore@gmail.com.

We will make reasonable efforts to update your delivery information where possible, but changes may not be available once an order has entered fulfilment or been dispatched.

Where an order cannot be delivered because of incorrect information supplied by the customer, reasonable additional delivery costs may apply where permitted by law.

This does not affect your rights if a delivery issue results from an error made by Absolutely Feral or our fulfilment partners.

9. Delayed Orders

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to production capacity, shipping carriers, customs processing, or other circumstances.

For New Zealand orders, our current estimated total delivery timeframe is 9–30 business days.

If your order has not arrived within this estimated period, please contact us so we can investigate.

We will investigate the delay with our fulfilment and shipping partners and provide updates where reasonably possible.

If an order is not delivered within an agreed or otherwise legally required reasonable timeframe, we will provide any remedy required under applicable consumer protection laws.

10. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us at absolutelyferalstore@gmail.com.

When contacting us, please include your order number and any relevant delivery or tracking information.

We will investigate the issue with the appropriate fulfilment provider or shipping carrier.

If an order is confirmed lost or otherwise fails to arrive as required by applicable law, we will arrange an appropriate remedy, which may include a replacement or refund.

Our customers' statutory rights are not dependent on whether a shipping carrier or fulfilment partner approves a claim.

11. Damaged Items

If your order arrives damaged, defective, or incorrectly supplied, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs where possible.

We encourage customers to report issues promptly, ideally within 30 days of delivery, to help us investigate and resolve problems efficiently.

This requested reporting period does not limit your rights under applicable consumer protection laws.

Please refer to our Return & Refund Policy for further information about damaged or defective products.

12. Returns and Exchanges

As our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

However, customers retain all applicable rights relating to faulty, damaged, incorrectly supplied, or misrepresented products.

For further details, please refer to our Return & Refund Policy.

13. Consumer Rights

Absolutely Feral operates as a New Zealand-based online retailer.

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable consumer protection laws.

Where delivery issues arise, we will meet our legal obligations and work toward a fair and appropriate resolution.

14. Contact Us

For questions about shipping, delivery times, tracking information, or missing orders, please contact:

Absolutely Feral

Email: absolutelyferalstore@gmail.com

Location: New Zealand

We aim to respond to customer enquiries within 1–2 business days.

Thank you for shopping with Absolutely Feral!