Terms of Service

Last updated: October 31, 2026

1. Overview

Welcome to Absolutely Feral!

This website is operated by Absolutely Feral, a New Zealand-based online clothing brand.

Throughout these Terms of Service, the terms "we", "us", and "our" refer to Absolutely Feral.

By accessing our website, browsing our products, or purchasing from our store, you agree to these Terms of Service and any policies referenced within them.

Please read these terms carefully before using our website or placing an order.

Nothing in these terms excludes or limits any rights you may have under applicable consumer protection laws.

2. Our Products

Absolutely Feral offers clothing and related merchandise, including products manufactured and fulfilled through third-party print-on-demand providers.

Many of our products are made specifically for each customer order.

We make reasonable efforts to ensure that product descriptions, images, colours, sizing information, and specifications are accurate.

However, minor variations in colour or appearance may occur due to differences in screen displays and manufacturing processes.

These variations do not affect your statutory rights where a product fails to match its description, is defective, or otherwise does not meet applicable consumer guarantees.

We may update our product range, designs, prices, and availability at any time.

3. Orders and Purchases

By placing an order through our website, you agree to provide accurate and complete information, including your name, contact details, shipping address, and payment information.

You are responsible for reviewing your selected products, sizes, colours, quantities, and delivery details before completing checkout.

After placing an order, you will normally receive an automated confirmation email.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability, or obvious pricing errors.

If we cancel an order after payment has been received, we will provide an appropriate refund.

We will not refuse or cancel orders in a way that breaches applicable law.

4. Pricing and Payments

All product prices are displayed in the currency indicated on our website or at checkout.

Shipping fees, applicable taxes, and other charges will be displayed or explained before you complete your purchase, where required by law.

Prices may change without notice. However, price changes will not affect orders we have already accepted, except where permitted by applicable law.

Payments are securely processed through payment providers supported by Shopify.

Absolutely Feral does not intentionally collect or store complete payment card details through its own customer service systems.

You agree to use a valid and authorised payment method when making a purchase.

5. Made-to-Order Production

Some or all of our products are manufactured after an order has been placed.

Because of this production process, change-of-mind cancellations, returns, and exchanges may not be available once production has begun.

We encourage customers to carefully review size guides, product descriptions, and order details before purchasing.

Made-to-order status does not remove your rights where products are faulty, incorrectly supplied, misrepresented, or otherwise fail to meet applicable consumer guarantees.

6. Shipping and Delivery

We work with third-party production and shipping providers to fulfil customer orders.

Estimated production and delivery timeframes may vary depending on product availability, manufacturing locations, shipping destinations, and carrier operations.

Delivery estimates are not guaranteed dates unless expressly stated otherwise.

We aim to process and deliver orders within the timeframes communicated to customers.

If an order is significantly delayed, lost, or not delivered within an agreed or otherwise legally required timeframe, we will work with the customer to provide an appropriate resolution in accordance with applicable law.

Customers are responsible for providing accurate delivery details.

If an incorrect address is supplied, additional shipping costs may apply where reasonably incurred and permitted by law.

Further information is available in our Shipping Policy.

7. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains our procedures for cancellations, returns, refunds, and exchanges.

Because many products are made to order, we generally do not accept change-of-mind returns or exchanges for incorrect size or colour selections.

However, customers retain their rights under the New Zealand Consumer Guarantees Act 1993 and any other applicable consumer protection laws.

If a product is defective, damaged, incorrectly supplied, or does not meet applicable consumer guarantees, customers may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.

Please contact us at absolutelyferalstore@gmail.com if you experience an issue with your order.

8. Intellectual Property

Unless otherwise stated, the Absolutely Feral brand name, original logos, original artwork, designs, graphics, photographs, text, and other original content on our website are owned by or licensed to Absolutely Feral.

These materials may be protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, sell, commercially exploit, or otherwise use our protected content without appropriate permission or another lawful basis.

Purchasing an Absolutely Feral product does not transfer ownership of any intellectual property rights associated with its design or branding.

Nothing in these terms restricts uses permitted by applicable law.

9. Website Use

You agree not to use our website for unlawful, fraudulent, or harmful activities.

You must not:

• Attempt to interfere with the security or operation of our website.

• Submit fraudulent orders or payment information.

• Use our website to distribute malicious software.

• Attempt to gain unauthorised access to customer information, accounts, or website systems.

• Misuse our branding, original content, or website materials in ways that infringe applicable rights.

We may restrict access to our website where reasonably necessary to prevent fraud, security threats, or unlawful activity.

10. Third-Party Services

Our online store operates using Shopify and may use third-party services for payment processing, order fulfilment, shipping, analytics, and other business operations.

These providers may have their own terms and privacy policies.

Although third parties assist with delivering our services, Absolutely Feral remains responsible for meeting its legal obligations to customers.

We are not responsible for independently operated third-party websites that customers choose to visit through external links, except to the extent that liability arises under applicable law.

11. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through our website may be used for purposes including:

• Processing and fulfilling orders.

• Providing customer support.

• Communicating order and delivery updates.

• Preventing fraud and maintaining website security.

• Providing marketing communications where permitted by law.

Further information about how we collect, use, disclose, and protect personal information is provided in our Privacy Policy.

Our handling of personal information is subject to applicable privacy laws, including the New Zealand Privacy Act 2020.

12. Promotions and Discount Codes

From time to time, Absolutely Feral may offer promotional discounts, special offers, or discount codes.

Promotions may be subject to additional terms communicated at the time of the offer.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to withdraw or correct promotions where reasonably necessary, subject to existing customer rights and applicable law.

All promotional claims, advertised prices, and discount conditions will be presented in accordance with applicable consumer protection laws.

13. Limitation of Liability

To the extent permitted by applicable law, Absolutely Feral is not responsible for losses arising solely from circumstances outside our reasonable control and for which we are not legally responsible.

Nothing in these Terms of Service excludes, restricts, or modifies any rights, remedies, guarantees, or liabilities that cannot lawfully be excluded or limited.

In particular, these terms do not limit customers' rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Where Absolutely Feral is legally responsible for a product, service, or other obligation, we will meet that responsibility in accordance with applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, or legal obligations.

Any updated terms will be published on this page with a revised "Last updated" date.

Changes will generally apply from the time they are published and will not retrospectively remove rights or alter completed purchase agreements in a manner prohibited by law.

We recommend reviewing this page periodically.

15. Governing Law

These Terms of Service are governed by the laws of New Zealand, subject to any mandatory consumer protection laws that apply in a customer's place of residence.

Any dispute arising from the use of our website or the purchase of our products will be handled in accordance with applicable law.

Nothing in this section prevents customers from exercising any rights or remedies available to them under mandatory consumer protection legislation.

16. Contact Information

If you have questions about these Terms of Service, our products, or an order, please contact us.

Business Name: Absolutely Feral

Email: absolutelyferalstore@gmail.com

Phone: +640192584

Location: New Zealand

For further contact information, please refer to our Contact Information page.

Thank you for supporting Absolutely Feral.